Terms & Conditions

MILAN AND MAPLE: WEBSITE TERMS AND CONDITIONS

1. DEFINITIONS:

In these Terms and Conditions, the words and expressions below will be interpreted to have the meanings adjacent to them:

1.1. “Chargebacks” means the procedure by which, and the value of, a sales draft (or disputed portion thereof) returned to a banking institution by a card issuer;

1.2. “Costs” includes costs, charges, outgoings and expenses of every description

1.3. “ECT” means the Electronic Communications and Transactions Act 25 of 2002;

1.4. “Goods” means the extensive range of products, such as inter alia clothing, swimwear, underwear, handbags and jewellery, made available to you from time to time and for purchase by Milan and Maple in terms of the website;

1.5. “Intellectual property” means any and all patents, trade marks, service marks, domain names, registered designs, utility models, applications for and the right to make applications for any of such rights, inventions, unregistered trade marks and service marks, trade and business names, including rights in any get-up or trade dress, copyrights (including rights in computer software and in websites), unregistered design rights and other rights in designs and rights in databases, subsisting anywhere in the word; the right for a maker of a database to prevent extraction or reutilisation or both of the whole or a substantial part of the content of that database, consents, orders, statutes or otherwise in respect of any rights of the nature specified in this definition; and rights of the same or similar effect or nature as or to those above in each case in any jurisdiction;

1.6. “Intellectual property rights” means the right to exploit any intellectual property or any right which is similar or analogous to any intellectual property; any moral right; any licence; right or interest of any kind arising out of or granted or created in respect of any intellectual property; any right to bring an action for passing off or any similar or analogous proceeding;

1.7. “Loss” includes losses, liabilities, claims, costs, charges and outgoings of every description (including legal expenses on the attorney and own client scale, collection costs, tracing fees and investigation costs), compensation payable under contracts with third parties, loss of normal operating profits, loss of opportunity, loss of goodwill, loss of revenue from related contracts and pure economic loss;

1.8. “Milan and Maple” means the entity Tambora Travel (Pty) Ltd (Registration No: (2014/070673/07), a company registered in accordance with the laws of the Republic of South Africa, trading as, Milan and Maple;

1.9. “Milan and Maple’s Privacy Policy” means the Privacy Policy, located at www.milanandmaple.co.za applicable to the submission of your personal information to Milan and Maple by way of the website;

1.10. “Person” includes any individual, partnership, firm, trust, body corporate, unincorporated body of persons or association and a reference to a person includes a reference to that person’s successors and permitted assigns;

1.11. “Special order” encompasses goods which Milan and Maple do not have in stock at the time of your order and which Milan and Maple is required to order from the supplier of the goods for you;

1.12. “The CPA” means the Consumer Protection Act 68 of 2008;

1.13. “The website” means the website, located at www.milanandmaple.co.za, owned and operated by Milan and Maple and all subpages thereof, excluding any links to external websites;

1.14. “These Terms” means these Terms and Conditions entered into by and between you and Milan and Maple by way of your access to, and use of, the website;

1.15. “Transaction” means the sale and purchase of goods from Milan and Maple by a consumer in terms of an order, which is facilitated by way of the website;

1.16. “Transaction data” means and all information relating to the sale and purchase of goods from Milan and Maple by a consumer, which is facilitated by way of the website;

1.17. "Yoco” means third-party payment processor, Yoco Technologies Proprietary Limited;

1.18. “You” means any person who accesses or makes use of the website.

2. INTRODUCTION

2.1. These Terms are entered into by and between you and Milan and Maple and are to be read in conjunction with Milan and Maple’s Privacy Policy.

2.2. The website enables you to shop online for goods. These Terms govern your use of the website as well as the order, sale and delivery of goods by way of the website.

2.3. These Terms are binding and enforceable against every person that accesses or uses the website. By accessing, or making use of, the website, you acknowledge that you have read and agree to be bound by these Terms. These Terms apply to users of the website, who are consumers for purposes of the CPA and ECT.

2.4. These Terms: 2.4.1. may limit the risk or liability of Milan and Maple; and/or

2.4.2. may create risk or liability for you; and/or

2.4.3. may compel you to indemnify Milan and Maple; and/or

2.4.4. serve as an acknowledgement, by you, of a fact contained in these terms.

2.5. Your attention is drawn to these Terms because they are material to your use of the website and should be carefully understood by you. If there is any provision to these Terms that you do not understand, it is your responsibility to ask Milan and Maple to explain such provision to you before you make use of the website. Any such enquiry may be directed by email to loveit@milanandmaple.co.za.

2.6. Nothing in these terms is intended, or must be understood, to unlawfully restrict, limit or avoid any right or obligation, as the case may be, established in terms of the CPA and/or ECT.

2.7. Milan and Maple permits the use of the website subject to these Terms and, by making use of the website in any way, you shall be deemed to have accepted these Terms unconditionally. You must not make use of the website if you do not agree with these Terms.

2.8. Milan and Maple reserves the right to revise and modify these Terms at our sole discretion. All modifications made to these Terms will be effective immediately upon publication. Your continued use of the website following any modification to these Terms will be deemed as acceptance of such modification. It is your responsibility to check these Terms for modifications from time to time, as they are binding upon you. If we make any material modification to these Terms, reasonable effort shall be made by Milan and Maple to notify you thereof. If you do not agree to these Terms or any modifications to these Terms, you must discontinue your use of the website.

3. ELIGIBILITY

3.1. By using the website, you warrant that you: 3.1.1. if you are over the age of 18 years, have entered into these Terms on behalf of yourself and that you have full power, legal capacity and authority to enter into these Terms; or

3.1.2. if you are under the age of 18 years, have consent from your parent or guardian to access or use the website and that your parent or guardian has full power, legal capacity and authority to agree to these Terms on your behalf.

3.2. If you are a parent or guardian permitting an individual under the age of 18 years to use the website, you agree to: 3.2.1. supervise such individual’s use of the website;

3.2.2. assume all risks associated with, and liabilities resulting from, such individual’s use of the website;

3.2.3. ensure that the content made available by way of the website is suitable for such individual;

3.2.4. ensure that all information submitted to us by such individual is accurate; and

3.2.5. provide the necessary consents, representations and warranties as contained in these Terms on such individual’s behalf.

4. MISUSE OF THE WEBSITE

4.1. You agree that you will not, in any way, use any device, software or other instrument to interfere or attempt to interfere with the proper functioning of the website.

4.2. You agree that you will not, in any way, use any robot, or other automated device or software, or manual process to monitor, copy, distribute or modify the website and the information provided by way thereof, without the prior written consent of an authorised representative of Milan and Maple.

4.3. We may suspend or terminate your use of the website if you do not comply with these Terms or if we are required to investigate misconduct suspected to have been committed by you in connection with the website.

5. ORDERS AND SALES

5.1. When placing an order for goods, you will have the option to either: 5.1.1. create an account, with a unique password, via the website; or

5.1.2. place the order as a guest and without creating an account.

5.2. The creation of an account is beneficial in that, given your details will be saved for future use, same enables a more efficient procedure.

5.3. You may place orders for goods, which orders Milan and Maple may accept or reject. Whether or not Milan and Maple accepts an order for goods is dependent on the availability of the goods, the accuracy of information in relation to the goods (including, without limitation, the price thereof) and receipt of payment by Milan and Maple for the goods.

5.4. Acceptance of an order by Milan and Maple will be indicated by way of delivery of the goods to you. An agreement of sale shall be deemed to have been concluded between you and Milan and Maple only on delivery of the goods to you by Milan and Maple, notwithstanding any communication between you and Milan and Maple concerning confirmation of an order or receipt of payment in terms of the goods.

5.5. In the event that Milan and Maple rejects an order, for any reason whatsoever, Milan and Maple will cancel the order, notify you of such cancellation and refund you for any amount paid, less the chargebacks and less any and all amounts due to Yoco in terms of the transaction, as soon as possible by way of EFT.

5.6. After dispatch of the goods to you in terms of an order, you may cancel the agreement of sale concluded between yourself and Milan and Maple (on delivery of the goods) only in accordance with clause 9 and 10.

5.7. Milan and Maple notes that availability of all goods offered by way of the website is limited. Milan and Maple will make reasonable effort to ensure that, when particular goods are no longer available, notice thereof is provided to you by way of the website before your placement of an order. Milan and Maple, however, does not warrant the availability of goods and you agree not to hold Milan and Maple liable where goods become unavailable subsequent to your placement of an order in relation to goods. Where goods become unavailable subsequent to payment by you in respect of an order in relation thereto, Milan and Maple will refund the amount paid by you in terms of such order, less any chargebacks, as soon as possible in accordance with these Terms. 6.1. Milan and Maple makes use of Yoco in order to provide secure online payment facilities. Any payment made by you pursuant to an order for goods is, therefore, subject to encryption protocols employed by Yoco.

6. PAYMENT

6.2. Payment pursuant to an order for goods can be made by way of debit or credit card. We reserve the right to request any information in relation to your debit or credit card in order to authorise and/or verify payments made by way thereof and to withhold delivery of goods to you until such information has been received.

6.3. By making payment in respect of a debit or credit card in terms of an order for goods, you warrant that you are fully authorised to make use of such debit or credit card and that there are sufficient funds in relation thereto to cover all costs incurred in connection with the order for the goods.

6.4. You may contact us via email at loveit@milanandmaple.co.za for information relating to any payment made by you in respect of an order for goods.

7. CHAREGEBACKS:

7.1. The amount of a transaction may be charged back or reversed to your bank account if the transaction a) is disputed by the sender, b) is reversed for any reason, c) was not authorised or Milan and Maple has reason to believe that the transaction was not authorised or d) is allegedly unlawful, suspicious or in violation of these Terms.

7.2. You agree that you owe, and will immediately pay, Milan and Maple the amount of any chargeback and any associated fees, fines or penalties by Mastercard, Visa, American Express, Discovery and/or any other payment card networks, associations or companies (“Networks”).

7.3. You agree to assist Milan and Maple, when requested and at your expense, to investigate any of your transactions facilitated by way of the website.

7.4. For chargebacks associated with cards, Milan and Maple will work with you to contest the chargeback with the Networks or issuing banks should you choose to contest the chargeback.

7.5. Milan and Maple will request necessary information from you to contest the chargeback.

7.6. You failure to timeously assist Milan and Maple in investigating a transaction, including, without limitation, providing necessary information and/or documentation within 11 (eleven) days of our request therefor may result in an irreversible chargeback.

8. DELIVERY OF GOODS

8.1. Milan and Maple offers one method of delivery of goods purchased by you by way of the website, which is via courier.

8.2. Goods are delivered to you in accordance with information provided by you as to the address at which such delivery is to take place and Milan and Maple accepts no liability for any loss, claim or expense which may arise as result of the inaccuracy of such information.

8.3. Where Milan and Maple has accepted an order for goods made by you, Milan and Maple will deliver the goods to you as soon as reasonably possible, but no later than seven (7) business days after receipt of payment in respect of goods that were in stock at the time of your order and no later than twenty one (21) business days after receipt of payment in respect of special order goods. In terms of special order goods, you acknowledge that such time period is dependent upon extraneous variables beyond Milan and Maple’s control, such as customs clearance.

8.4. In the event that Milan and Maple is unable to deliver the goods to you within 30 (thirty) business days after receipt of payment in respect thereof, Milan and Maple will notify you of such fact. Within 7 (seven) business days after receiving such notification from Milan and Maple, you may elect to cancel your order and Milan and Maple will refund the amount paid by you in relation to such order, minus any chargebacks, in accordance with the Terms.

9. RETURNS AND REFUND POLICY

9.1. In the event that you wish to return goods to us, we will gladly accept such return provided that the goods are: 9.1.1. undamaged and in the original condition in which they were delivered to you, with all labels and tags still attached;

9.1.2. free from defects, stains, pet hair, odours (such as those occasioned by cigarette smoke, perfumes, etc.) and any signs that the goods have been worn, used or altered in any way;

9.1.3. returned in their original packaging, which packaging must be undamaged; and

9.1.4. accompanied by any and all accessories that were originally included therewith.

9.2. For the avoidance of doubt, Milan and Maple will not accept the return of goods where any labels and/or tags have been removed from the goods.

9.3. For health reasons, the following goods cannot be returned: 9.3.1. Swimwear;

9.3.2. Underwear;

9.3.3. Bodysuits;

9.3.4. Jewellery;

9.3.5. Any other item of an intimate nature.

9.4. Goods purchased by you in terms of a sale are not eligible for return.

9.5. Goods purchased by way of special order are non-refundable and will not be accepted by Milan and Maple for exchange. In this regard, please ensure that you select the correct size in respect of goods purchased by way of special order.

9.6. Fees associated with the initial courier of goods to you, and shipping costs in respect of goods purchased by way of special order, are non-refundable under any circumstances.

9.7. Goods, other than those goods to which reference is made in clauses 9.3, 9.4 and 9.5, are eligible for return for any reason whatsoever within a period of 7 (seven) days from the date of delivery thereof to you.

9.8. In the event that you wish to return goods to Milan and Maple on the basis that such goods are defective, Milan and Maple shall accept the return of such goods within a period of 6 (six) months from the date of delivery thereof to you. In this regard: 9.8.1. you are required to attach photographs of the defective goods when emailing Milan and Maple in respect of a request to return such goods;

9.8.2. all labels and tags are required to be attached to defective goods in order to be eligible for return;

9.8.3. you are required to prove that the goods are defective in that such goods were manufactured using materials or workmanship below an acceptable standard and that such goods were defective at the time of delivery thereof to you;

9.8.4. Milan and Maple, on receipt of the defective goods, shall send such goods to the applicable supplier thereof for inspection and, thereafter and in the event that such goods are eligible for return on the basis of being defective, shall notify you that the defective goods are eligible for return by way of email;

9.8.5. Milan and Maple shall, at your election, exchange the defective goods with the exact same goods (free, however, from defect) or, in the event that such goods are not in stock or, even if in stock, you would prefer a refund, refund you the full purchase price in respect of such goods in accordance with the refund procedure set out in clause 10;

9.8.6. in the event that it is found that goods, which are alleged to be defective by you, were in fact damaged (due to neglect, alteration or misuse) by you, you will be charged double the courier fee in respect of the return of such goods and same shall be returned to you.

9.9. You hereby acknowledge that the goods to be returned are either packaged in the original packaging or any other protective packaging as Milan and Maple will not be held liable for any damage to the goods during transit.

10. RETURNS AND REFUND PROCEDURE

10.1. If you would like to return an item, please draw our attention hereto by sending an email to loveit@milanandmaple.co.za. Your email should include reference to your invoice number and details in respect of the goods you wish to return.

10.2. We shall respond to your email within a period of 48 hours after receipt thereof confirming the eligibility of your return.

10.3. You hereby acknowledge and agree that the cost of returning an item shall be borne by you and that, in this regard, a fee of R130.00 will be charged for the courier of such goods to Milan and Maple, bank charges and admin fees in relation to the refund in respect of returned goods. Such amount will be deducted from any amount due by Milan and Maple to you in respect of a refund for the returned goods.

10.4. You hereby acknowledge and agree that Milan and Maple shall arrange for collection of the goods from you by a courier of Milan and Maple’s election, and that you are not entitled to make use of your own courier for purposes of returning goods to Milan and Maple.

10.5. In the event that the returned goods do not comply with the requirements as set out in clause 9.1, or constitute goods which are excluded for return in terms of clauses 9.3, 9.4 and 9.5, you will be charged an additional fee of R130.00, over and above the fee contemplated in terms of clause 10.3, and the goods will be returned to you.

10.6. You hereby acknowledge and agree that any refund in respect of successfully returned goods, less courier fees and bank charges, will be made to you by Milan and Maple by way of EFT and may take up to 10 working days to reflect in your bank account, depending on your banking institution.

11. INFORMATION RELATING TO GOODS

11.1. Milan and Maple makes all reasonable effort to ensure that information relating to goods on offer by way of the website, including, but not limited to, the description, availability, purchase price and delivery charges in relation to the goods, is accurate. However, Milan and Maple shall not be liable to you, save for a refund of the amount paid by you in relation to the goods in accordance with these Terms, for any loss, claim or expense incurred by you and occasioned as a result of any error in relation to such information.

12. PRIVACY POLICY

12.1. Milan and Maple makes every reasonable effort to respect and protect your privacy. Such efforts are outlined in terms of our Privacy Policy, which is to be read in conjunction with these Terms.

13. PROPRIETARY RIGHTS

13.1. You acknowledge and agree that:

13.1.1. access to, and use of, the website does not give you ownership of any intellectual property rights in, or associated with, the website and/or Milan and Maple;

13.1.2. using the website does not give you licence or entitlement to use any intellectual property rights in, or associated with, the website and/or Milan and Maple;

13.1.3. neither these terms nor your use of the website grant you the right to use any trade marks, branding or logos displayed, used or otherwise incorporated in the website;

13.1.4. you will not remove, obscure or alter any legal notices displayed in, or together with, the website;

13.1.5. you will not reverse-engineer or reverse-compile any of the technology in terms whereof the website operates.

14. DATA USAGE

14.1. You understand and represent that all information provided by you pursuant to these Terms is accurate, complete and not misleading in any material respect.

14.2. All the data that we receive from you may be sent to, or otherwise shared with, our subcontractors involved in delivery of the goods to you.

14.3. We may access, store, host, modify, analyse, process, transmit and otherwise use aggregated, anonymised data generated from or based on the data provided to us by your use of the website in order to improve the website and for commercial and other business purposes.

14.4. We may share information you have provided: 14.4.1. in order to comply with a government agency, court order or other legal or administrative reporting requirements;

14.4.2. with your written permission;

14.4.3. with Milan and Maple’s employees, auditors, affiliates, service providers or attorneys as the case may be;

14.4.4. as necessary to fulfil Milan and Maple’s obligations under these terms or to enforce Milan and Maple’s rights in respect thereof;

14.4.5. in accordance with Milan and Maple’s Privacy Policy.

15. PERSONAL INFORMATION:

15.1. We will only use personal information and transaction data as required by these Terms, to fulfil our obligations to regulatory authorities or as otherwise disclosed in Milan and Maple’s Privacy Policy.

15.2. Protection of personal information and transaction data is very important to us. Milan and Maple’s Privacy Policy explains how and for what purposes we collect, use, retain, disclose and safeguard the personal information and transaction data you provide to us or that arises from your use of the website. You agree to review Milan and Maple’s Privacy Policy, which we update from time to time and which forms part of these Terms.

16. FEEDBACK

16.1. You may wish to provide suggestions, comments, bug reports and other feedback relating to the website (“feedback”). If you provide feedback, then all the information and materials, reports or similar documents you may provide will be deemed as feedback for purposes of these Terms.

16.2. You agree that we will have, and you hereby assign to us, all rights, title and interest in, and to, the feedback without any additional consideration and we will have the right to use, in any manner and for any purpose, any feedback and materials provided by you to us.

16.3. We will be the sole and exclusive owner of all improvements, updates, modifications and enhancements made to the services, whether or not conceived or made in the course, or as a result, of feedback received from you and of all the intellectual property rights associated therewith.

16.4. While we welcome feedback, we cannot guarantee that we will always address or fulfil same.

16.5. You may direct your feedback to loveit@milanandmaple.co.za.

17. INDEMNIFICATION:

17.1. You agree to indemnify and hold harmless Milan and Maple, and Milan and Maple’s service providers and their affiliates and each of their respective officers, directors, employees, agents, partners and representatives, from and against any claims, liability, damages, expenses, judgements, awards, losses and costs (including, but not limited to, reasonable attorney’s fees) caused by or arising from: 17.1.1. your use of the website;

17.1.2. your violation of these Terms, including, but not limited to, your infringement of any intellectual property or other right of any third party, other than as expressly authorised in these Terms;

17.1.3. the entry, sufficiency, adequacy, accuracy or timeliness of the content or data made available by you by way of the website; or

17.1.4. relating to any failure by you to comply with any applicable laws or regulations.

18. LIMITATION OF LIABILITY

18.1. You understand and agree that:

18.1.1. the goods on offer by way of the website may not suit your personal purposes or expectations; and

18.1.2. it is difficult to determine what portion, if any, of loss, injury or death would be proximately caused by i) a breach by us of these terms, ii) any failure or inaccuracy of content made available by way of the website or iii) any negligence on the part of Milan and Maple.

18.2. To the maximum extent permitted by law, in no event shall Milan and Maple or any of its affiliates, employees, representatives or subcontractors be liable to you or any third party for any loss or harm experienced by you or for incidental, consequential, punitive, special, reliance or exemplary damages or indirect damages of any type or kind however caused, whether from breach of warranty, breach or repudiation of contract, negligence or any other legal cause of action arising from, or in connection with, these Terms (and whether or not Milan and Maple has been advised of the possibility of such damages) resulting from: 18.2.1. the use or the inability to use the website;

18.2.2. data, information, messages received or transactions entered into through or from the website;

18.2.3. unauthorised access to or alteration of your transmissions or data;

18.2.4. statements or conduct of anyone using the website; or

18.2.5. the use, inability to use, unauthorised use, performance or non-performance of any third-party account provider, even if the provider has been advised previously of the possibility of such damages.

18.3. You acknowledge and agree that you provide information to Milan and Maple by way of the website at your own risk. By using the website to purchase goods from Milan and Maple, you agree that the data sources that maintain such information and any third parties that interact with your information are not liable for any loss, theft, compromise or misuse whatsoever (including negligence), except to the extent that such liability cannot be limited under applicable law.

19. DISCLAIMERS

19.1. Milan and Maple makes no representations or warranties, either express or implied, as to the functionality of the website.

19.2. Milan and Maple hereby disclaims liability for any loss, damage or claim arising out of or in connection with your access to, or use of, the website, whether direct or indirect.

19.3. The website and all information provided to you in terms thereof is provided on an “as is” and “as available” basis. Milan and Maple and associated service providers expressly disclaim all warranties of whatsoever kind as to the website and all information and other content (including that of third parties) included in or accessible from the website, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement of third party rights.

19.4. All disclaimers of any kind (including in this section and elsewhere in these Terms) are made for the benefit of Milan and Maple, Milan and Maple’s service providers and Milan and Maple’s affiliates and their respective shareholders, directors, officers, employees, agents and representatives and their respective successors and assignees. Milan and Maple’s service providers and affiliates may have additional or different warranties regarding their third party services.

19.5. The aforegoing does not affect any warranties which cannot be excluded or limited under the CPA and/or ECT.

20. WARRANTIES

20.1. You undertake and warrant that you will: 20.1.1. not breach or attempt to breach the security of the website and related systems including, without limitation, accessing or attempting to access any data not intended for you;

20.1.2. refrain from interfering with the proper operation of the website or take any action which is likely to cause the website to be interrupted or degraded; and

20.1.3. not use the website other than for lawful purposes and in accordance with these Terms.

20.2. Any material downloaded or otherwise obtained through the use of the website is done at your own discretion and risk and you are solely responsible for i) any damage to your computer or mobile telephone system or ii) loss of data that results from the download of any such material.

20.3. Milan and Maple makes no warranty that:

20.3.1. the website will meet your requirements or expectations;

20.3.2. the website will be uninterrupted, timely, secure or error-free;

20.3.3. you will obtain your desired result from your engagement with the website;

20.3.4. that any errors in the technology through which the website is operated will be corrected.

20.4. No advice or information, whether oral or written, obtained by you from Milan and Maple or Milan and Maple’s service providers through the website will create any warranty not expressly stated in these Terms.

21. WAIVER, SERVICEABILITY, SURVIVAL AND OTHER AGREEMENTS

21.1. You acknowledge and agree that, if Milan and Maple does not exercise or enforce any legal right or remedy contained in these Terms, same will not be a waiver of Milan and Maple’s rights and such rights and remedies will remain available to Milan and Maple.

21.2. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent possible, such that the remaining provisions of these Terms will continue in full force and effect.

21.3. All covenants, agreements, representations and warranties made in these Terms will survive your acceptance of these Terms and the termination of these Terms.

21.4. These Terms, together with Milan and Maple’s Privacy Policy, represent the entire understanding and agreement between you and Milan and Maple and will supersede all other previous agreements, including any prior version of these Terms.

22. MODIFICATION OR TERMINATION OF THE SERVICES

22.1. You acknowledge and agree that: 22.1.1. Milan and Maple may regularly modify and improve the website;

22.1.2. Milan and Maple may add or remove functionalities or features from the website;

22.1.3. Milan and Maple may suspend or terminate the website altogether; and

22.1.4. Milan and Maple may add or create new limits to the website at any time.

22.2. Milan and Maple reserves the right to terminate your use of the website in the event that you breach these Terms or if there is reason to believe that you present a risk to i) the business of Milan and Maple or ii) other users of the website.

23. GOVERNING LAW

23.1. You agree that your relationship with Milan and Maple under these Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.

23.2. All claims arising out of, or in relation to, these Terms will be instituted exclusively in the courts of South Africa and you and Milan and Maple consent to the jurisdiction of any Magistrates Court in such jurisdiction to adjudicate any dispute arising out of, or in connection with, these Terms.

23.3. You further agree to attempt informal resolution of any dispute arising out of, or in connection with, these Terms prior to instituting any legal action, mediation or arbitration.

24. CONTACT INFORMATION

24.1. For any queries or concerns in relation to these Terms, please contact us at loveit@milanandmaple.co.za.

(last updated 17 March 2024)